Effective Date: January 1, 2025
At Huy Cool Refrigeration LLC, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide to us when using our services, website, and connected platforms such as ServiceTitan.
1. Information We Collect
We may collect the following types of information from customers and website visitors:
- Personal Information: Name, phone number, email address, billing address, and payment details.
- Service Information: Equipment details, service history, scheduling preferences, and site access instructions.
- Technical Information: IP address, browser type, and website usage patterns.
2. How We Use Your Information
We use collected information to:
- Schedule, manage, and complete service appointments.
- Process payments and maintain billing records.
- Communicate with you about your account, services, and updates.
- Improve our operations, website, and customer experience.
- Comply with legal and regulatory requirements.
3. Sharing of Information
We do not sell or rent your personal information. We may share your data with trusted third parties only when necessary to:
- Provide services through our field service software (ServiceTitan).
- Process payments securely.
- Comply with applicable laws, regulations, or legal processes.
4. Data Security
We take reasonable precautions to protect your personal information. Our systems, as well as ServiceTitan’s platform, use industry-standard safeguards including encryption, secure servers, and access controls to prevent unauthorized access or misuse.
5. Your Choices and Rights
You may:
- Request access to the personal information we hold about you.
- Ask us to correct or update inaccurate information.
- Request deletion of your information, subject to legal or contractual obligations.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance your browsing experience, analyze site usage, and provide tailored content. You can disable cookies in your browser settings, but some features may not function properly.
7. Third-Party Services
We integrate with ServiceTitan and other trusted providers for scheduling, invoicing, and communication. These providers are required to maintain strong data protection standards, but we encourage you to review their privacy policies as well.
8. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Huy Cool Refrigeration LLC
5728 Teague Rd, Houston, TX 77041
(832) 763-8559
admin@huycoolrefrigeration.com